The Virtual Business Centre offers telephone answering support and our offices are open 7 days a week (until 9pm Monday - Friday and until 8pm at the weekends).
UK based, our telephone answering service is here to handle your phone calls when you can't, either because you are away from the office or just because you are on the other line.
During this period of Coronavirus lockdown our offices remain open and continuing to service the needs of our clients, who may be experiencing their own shortage of staff who have been furloughed but who wish to keep their businesses operational, until they can fully transition back to their offices when they can resume trading in whatever form is going to become the new normal!
At The Virtual Business Centre we will work with you to ensure we create the right script that will ensure we ask the right questions to your callers.
The information we take is then relayed to you by email or SMS, or via us completing the data on your own web site forms; alternatively we can answer the call and seamlessly transfer the caller through to you whatever your location - essential if you find yourself working from home at this time and do not want to give your callers your home or mobile number.
We take instructions about your whereabouts and availability, modifying how we relay messages to you throughout your working day.
We can handle more complex tasks too - like transacting ticket sales, arranging for refunds, and returns for purchased goods and providing technical support for products where your customers need help.
We will not charge you for calls received from wrong numbers, and if you ask us to we can even screen out all of your sales calls or nuisance calls.
We can supply you with geographical and non-geographical phone numbers which can be redirected to your phone or directly through to us
There are many different ways we can operate - listed below are a small number of typical telephone answering scenarios - some are common, some rather bespoke.
Common Scenarios
- Advertising response handling
- Brochure response handling
- Response handling (DRTV, radio, press, direct mail)
- Data Input & Processing
- Insolvency response handling
- Services for Franchisees
- Sales order processing
- Sales Order fulfilment
- Post-Sales Technical Support
- Post-Sales Customer Service
- Disaster Recovery and Business Continuity
- Overflow Calls and out of hours
- Holiday cover
- Virtual Assistant referral programme
- Telephone answering for dog walking services
- Emergency cover
Just one other point, our minimum contract period is one calendar month, offering the flexibility businesses need.
