Enhance Your Mediation Services with Professional Call Handling

Mediation services offer a flexible and confidential process to settle disputes between individuals, businesses, or organizations.

By appointing an independent and impartial mediator, parties can discuss issues, negotiate, and reach mutually agreeable solutions. Mediation is effective for resolving various civil disputes, including personal injury, breach of contract, money disputes, wills and probate, trust disputes, charity disputes, guardianship, land or property disputes, landlord and tenant issues, neighbour disputes, intellectual property conflicts, defamation, and more.

However, mediators often face the challenge of being in sessions for many hours, making it difficult to answer their phones. For callers, reaching an answerphone is not ideal, especially if they need urgent assistance, have questions about the mediation process, want to book or reschedule appointments, or provide feedback.

Our well-trained and empathetic receptionist team can address these challenges, allowing mediators to focus on their sessions without worrying about missed calls. A virtual receptionist service offers a cost-effective alternative to hiring full-time staff.

Our Virtual Receptionist Services Include:

Professional Call Handling: Answering calls in a friendly and professional manner.

Expectation Management: Setting expectations on when a call might be returned.

Reassurance: Ensuring callers feel heard and supported.

Message Taking: Collecting and forwarding messages to the mediator.

Appointment Management: Booking, confirming, and rescheduling appointments.

Information Provision: Providing details about mediation services and procedures.

Feedback Handling: Managing feedback and complaints.

By using The Virtual Business Centre’s virtual receptionist services, mediation services can enhance their customer service, increase efficiency, reduce overheads, and grow their business. We understand the unique needs of mediation services and have a team of experienced and empathetic virtual receptionists ready to assist.

For more information about how we can help please call us on 01666 511340, use our contact form or email enquiries@virtualbusinesscentre.com