Case Study - Solicitors Firm
Enhance Your Legal Practice with Professional Telephone Answering Services
As a solicitors firm, being available for your clients and potential clients is crucial. You’ve worked hard to build a reputation for excellence, professionalism, and reliability. But what happens when you’re too busy to answer the phone ? Missing an important call from a client needing urgent advice or a new enquiry that could lead to a lucrative case can be detrimental.
This was the challenge faced by one of our clients, a large solicitors firm handling all aspects of legal work for a variety of clients and individuals. Their business thrived on its reputation for always being there to help and deal with clients’ problems quickly and efficiently. However, the increasing number of calls, especially during lunch hours, began to exceed their capacity to answer promptly.
They needed a solution to ensure they never missed a call while maintaining their high standards of customer service and professionalism.
They didn’t want to rely on impersonal voicemail systems or inexperienced call centres that wouldn’t understand their business or clients.
That’s why they turned to us at The Virtual Business Centre, based on a recommendation from another satisfied client.
We are a UK-based office with a dedicated team of mature professionals who accurately and concisely handle clients’ messages.
Each call is answered in your business name, acting as a remote reception for your firm when you can’t answer the phone.
We set up a bespoke service for the solicitors firm, tailored to their specific needs and preferences.
Our team was trained on their business profile, services, staff names, and frequently asked questions., we also agreed on a script and protocol for handling different types of calls, such as urgent matters, appointments, enquiries, or complaints.
The solicitors firm now has their phones set to overflow to us, ensuring no calls go unanswered.
This allows them to continue living up to their reputation as one of the best solicitors in the country.
We take detailed messages from callers and email them to the relevant person or department within minutes, we can also transfer calls to the solicitors’ mobiles if they are available and wish to speak to the caller directly.
The feedback from the solicitors firm has been overwhelmingly positive, they have noticed an increase in customer satisfaction, retention, and referrals, and they have also captured more leads and converted more enquiries into cases.
Client feedback - They have told us that our service has been invaluable for their business growth and success.
If you are a solicitors firm or any other business that needs a reliable, professional and friendly call answering service, we can help you too. For more information about how we can help please call us on 01666 511340, use our contact form or email enquiries@virtualbusinesscentre.com.
