A Solicitors Firm - Large Call Volumes
One of our clients is a large solicitors business dealing with all aspects of legal work for a variety of clients and individuals. Their business thrives on their reputation of always being there to help and dealing with client’s problems quickly and efficiently. However, with that kind of reputation, comes a demand and before long the number of calls coming in was exceeding their ability to get to the phone on time and they were missing phone calls especially when their staff were at lunch. The business approached us based very much on a recommendation from another client.
Our UK based office has a dedicated team of mature professionals who are able to accurately and concisely deal with clients messages - with each call answered in your businesses name, we are a remote reception for your business when you are not able to answer the phone.
The solicitors firm constantly have their phones set to overflow to us so when their lines are all busy, no calls go missing and they can continue to live up to their reputation as one of the very best solicitors in the country.