Frequently Asked Questions
Frequently Asked Questions
If your question is not answered below or you would like to discuss a more bespoke service, please contact us.
Q How long has The Virtual Business Centre been in business?
A We were established in 1999 so we have a huge amount of expertise and experience behind us.
Q What exactly will you do for me?
A We will answer your calls in your business name and handle them as instructed by you. We can answer general questions/queries and take accurate messages, we can process orders via your web site - we can even give 1st line technical support advise if we are trained on your products
Q I need more than message taking – i.e. calls to be transferred, orders placed, ticketing line etc. Can you do this?
A Yes we can. For clients who need more than just a simple message taking service, we can create a bespoke service. Please contact us to discuss this further; we are always up for a challenge. Currently we have several clients for whom we cover order processing, customer service fulfilment liaison and shipment tracking; we also deal with ticketing for some large national events so whatever you need we’re sure we can do it!
Q How do I get my messages?
A Messages can be sent to you by email and/or SMS - and even via WhatsApp.
Q How quickly do you answer calls?
A We aim to answer all calls within 7 -10 seconds (c 4 -5 rings)
Q What hours do you operate?
A Your calls will be answered by our operators between 8.00am and 9:00pm Monday to Friday and between 8.00am and 8.00pm on Saturday and Sunday.
Unlike many of our competitors, we do not sub-contract any of our call handling. Our office is entirely UK based.
Q Will I be given my own dedicated telephone number?
A Yes. You will be allocated a unique telephone number which you can either divert your existing telephone line(s) to or advertise directly. As standard we allocate 01666 numbers, but you may choose any UK dialling code you wish.
Q How do I divert my calls to you?
A Most telephone providers offer a “Call Divert” option, allowing you to divert your calls to another number either all of the time, when engaged or when unanswered. This is usually very simple to setup and we can assist you with this if required.
Q How will my appointed Receptionists know what to do with my calls?
A When a call comes in, your company name and call answering instructions appear on screen allowing our team of friendly receptionists to handle calls professionally and with confidence and exactly to your requirements. All messages are logged into our bespoke telephone answering computer system or can be logged straight into your own online systems.
Q Can I change the way you handle my calls?
A Yes. You can change any aspect of your service with us by calling or emailing us. Minor changes are free of charge, but major changes may incur a small admin fee.
Q What if I no longer require the service and wish to cancel?
A The service operates on a simple rolling monthly agreement, so should you wish to cancel, we just ask for a calendars months notice in writing.
Q If I cancel, can I continue to use the number you allocated me?
A It really depends on the number in use, if you have been just diverting your own numbers through to us then once you cancel the divert your calls will stop coming through to us.
Q How quickly can I get setup?
A We can be operational within 1-2 working days.
Q Who will be answering my calls ?
A We have a fully trained and experienced team here at The Virtual Business Centre. We really value the people we have working for us and on average our team have been with us for 10 years, something we are really proud of.
Q Can I visit you at your offices?
A Yes, we welcome visitors. It's always good to meet our customers and show them all that we do.
For more information about how we can help please call us on 01666 511340, use our contact form or email enquiries@virtualbusinesscentre.com
