Telephone Answering Services
At the Virtual Business Centre, we provide call handling/telephone answering services for businesses of all sizes. Our team of friendly receptionists are available 7 days a week to handle and answer your incoming calls, taking messages or transferring the caller through to you wherever you are, giving you peace of mind that your calls will be taken care of while you focus on other important tasks.
With our service, we make sure your customers are always taken care of, we provide more than just call message taking, our team can also help with more complex tasks, such as ticket sales and refund requests or provide technical support for products if your customers need help.
UK Based our office is open 7 days a week (until 8 pm Monday - Friday and until 8 pm at the weekends).
At The Virtual Business Centre, we will work with you to ensure we create the correct script to ask your callers the right questions. The information we take is then relayed to you by email or SMS, or via us completing the data on your website forms; alternatively, we can answer the call and seamlessly transfer the caller through to you whatever your location; essential if you find yourself working from home at this time and do not want to give your callers your home or mobile number. We take instructions about your whereabouts and availability, modifying how we relay messages to you throughout your working day.
