The Virtual Business Centre offer a telephone answering solution open 7 days a week (until 11pm Monday - Friday and until 6pm at the weekends).
UK based, we handle your phone calls when you can't, either because you are away from the office or just because you are on the other line.
Detailed messages are relayed to you via email or SMS, alternatively we can answer the call and seamlessly transfer the caller through to you whatever your location.
We take instructions about your whereabouts and availability, modifying how we relay messages to you throughout your working day.
We can handle more complex tasks too - like transacting ticket sales, arranging for refunds, and returns for purchased goods and providing technical support for products where your customers need help.
We will not charge you for calls received from wrong numbers, and if you ask us to we can even screen out all of your sales calls or nuisance calls.
We can supply you with geographical and non-geographical phone numbers which can be redirected to your phone or directly through to us
There are many different ways we can operate - listed below are a small number of typical telephone answering scenarios - some are common, some rather bespoke.
- Advertising response handling
- Brochure response handling
- Response handling (DRTV, radio, press, direct mail)
- Data Capture
- Insolvency response handling
- Services for Franchisees
- Sales order processing
- Sales Order fulfilment
- Post-Sales Technical Support
- Post-Sales Customer Service
- Disaster Recovery and Business Continuity
- Overflow Calls and out of hours
- Holiday cover
- Virtual Assistant referral programme
- Telephone answering for dog walking services
- Emergency cover
Just one other point, our minimum contract period is one calendar month, offering the flexibility businesses need.