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Overflow Calls and Out of Hours Cover

If you run a business, you know how important it is to never miss a call from your customers or prospects. However, you may not always be available to answer the phone, especially when you are busy with other tasks, out of office hours, or experiencing high call volumes. That's why you need a flexible and responsive call answering service that can help you with you with overflow and out of hours cover.

A call answering service is a solution that allows you to outsource your incoming calls to a team of professional virtual receptionists who can handle them on your behalf. They can take messages, forward calls, answer basic questions, and provide excellent customer service. You can choose when and how often you want to divert your calls to them, whether it's only when you are unavailable, during peak times, or 24/7.

There are many benefits of using a call answering service for your business, such as:

  • Increase your productivity: By delegating your calls to a call answering service, you can focus on your core tasks and priorities without being interrupted or distracted by the phone. You can also save time and money by not having to hire and train a full-time receptionist.
  • Reduce your overheads: A call answering service costs less than hiring a dedicated receptionist or investing in expensive phone equipment. You only pay for the calls that are answered, and you can adjust your plan according to your needs and budget.
  • Enhance your professional image: A call answering service can make your business appear more established and trustworthy by ensuring that every call is answered promptly and politely by a friendly and knowledgeable person. You can also customize your greeting and script to suit your brand and tone of voice.
  • Build customer relationships: A call answering service can help you improve customer satisfaction and loyalty by providing them with a positive and consistent experience every time they call. You can also capture and qualify new leads, schedule appointments, take orders, and collect feedback using a call answering service.
  • Enjoy flexibility and convenience: A call answering service can help you adapt to changing situations and demands by providing you with a scalable and reliable solution. You can divert your calls whenever you want, wherever you are, and access your messages online or via email or text.

If you are looking for a flexible and responsive call answering service that can help you grow your business and delight your customers, look no further than Virtual Business Centre. We have over 20 years of experience in providing high-quality call answering services to businesses of all sizes and sectors. We can handle any type of call, from simple enquiries to complex orders, and we can integrate with your existing systems and processes.

For more information about how we can help please call us on 01666 511340, use our contact form or email

We only need 24 hours notice to get you up and running, so don't delay - contact us today!