Post-Sales Technical Support

Post Sales Technical Support

Here at The Virtual Business centre we look after several clients with products that require the first level of Technical Support. 

This service provides assistance to users of products or services. Technical support may be delivered by phone, email, live chat, online forums, or other channels. Technical support may help with installation, configuration, troubleshooting, maintenance, training, or upgrading of the product or service. Technical support may also provide information about the features and benefits of the product or service, as well as tips and best practices for using it effectively.

Calls can range from very quick "yes, no" answers to much more complex "handholding" during a setup and installation whilst the customer is on the line.

These calls can be technically challenging and require a great deal of customer service skills and patience, our staff are able to rise to the challenge of understanding and resolving issues professionally and if necessary recognizing when the call needs to be passed over to the next level of technical support.

For more information about how we can help please call us at 01666 511340, use our contact form, or email enquiries@virtualbusinesscentre.com