Event and Exhibition Response Handling

If you are planning an event or exhibition that requires a high volume of inbound telephone calls, we can help you manage them efficiently and professionally. Whether you need to handle ticket bookings, availability enquiries, cancellations, lost property, stand and pitch bookings, or any other type of call, we have the expertise and the technology to assist you. We can offer you two options: a traditional person-to-person service, where our trained agents will answer your calls and provide the information or assistance that your callers need; or an interactive voice response (IVR) system, where your callers will listen to pre-recorded messages and make choices using their phone keypad. If you choose the IVR option, we will transcribe the results of each call and send them to you in a database or spreadsheet format. Either way, you can rest assured that your calls will be handled with proessionalism and courtesy, and that you will receive accurate and timely data on your event or exhibition.

• Ticket Bookings
• Availability enquiries
• Cancellations
• Lost Property
• Stand and Pitch bookings

We can assist in handling all aspects of the calls whether they be traditional person to person, or if you wish to utilise an IVR to control what the caller listens to and which choices they make. If using an IVR, we would transcribe the results and forward them to you in a database or spreadsheet format.

For more information about how we can help please call us on 01666 511340, use our contact form or email enquiries@virtualbusinesscentre.com