When you are having a busy day providing your service, do you miss phone calls?

Do you forget to respond to voicemails? Do things just get left because you are too busy ‘doing the do’? How does that make your potential customer feel? Customer service here is key !

I know there are thousands of businesses out there where potential customers get in touch and cannot get hold of anyone, calls are not returned. They simply move on. Sometimes they move on having left a poor review or, when asked if they would recommend your business, they say ‘no’.

This is a huge missed opportunity for you and your brand. You may have the best product or service in the market, but if you don't communicate effectively with your customers and prospects, you will lose them to your competitors.

Our specialism is to create time for our clients, so they can focus on new business, go on holiday, attend business meetings and conferences, or even to cover school pickup – and we do this to ensure that our clients’ customers feel they are valued no matter when they get in touch.

The tone of someone answering a phone call can say everything about your business to the person on the other end of the receiver. We’ve all met those people serving you in a shop who obviously aren’t interested in you – they’re either playing with their mobile or looking over your shoulder as if they want to be somewhere else. That’s obvious because we can see them.

But actually, I’m sure you’ve noticed it on phone calls too. If someone is disinterested in what they are doing or not giving you their full attention, you can hear it in their voice. Likewise when someone sounds upbeat and is smiling you can also hear that and it makes a huge difference to how you feel about them and their business.

At The Virtual Business Centre we train our team to be friendly courteous professional and attentive. We listen carefully to what our clients want us to say and how they want us to handle their calls. We tailor our service to suit each client's needs and preferences. We also use state-of-the-art technology to ensure that every call is answered promptly recorded securely and transferred seamlessly.

We don't just answer calls we build relationships. We act as an extension of our clients' businesses creating trust rapport and loyalty with their customers. We help them grow their brand reputation increase their sales conversions reduce their costs improve their efficiency free up their time enhance their work-life balance.

If you want to experience the difference that can make for you and your brand why not try our free 'Requirement Assessment'. This is a no-obligation consultation where we will discuss your current situation your goals your challenges and how we can help you achieve them.

To find out more about all of the services The Virtual Business Centre offer, take a look at our website: www.virtualbusinesscentre.com or call on: 01666 511340