Customer Satisfaction Surveys

• Quantitative surveys, not qualitative surveys
• Our telemarketing team undertake telephone-based surveys
• Survey design including a sample approach letter
• Analysis report in Excel 

Design, Analysis and Follow-up calls - please call us today for a quote

What is the best method for your survey? This is one of the first considerations when planning a customer satisfaction survey. Start by thinking about your customers, and how you manage relationships.

• Do you want close relationships with them?
• Do you want to regularly stay in touch, either face to face, via phone, social media or SMS etc?
• Do you want to actively develop business relationships?

If you are finding yourself saying yes to the above questions, then you should be thinking about a telephone-based customer satisfaction survey. What response rates can you expect?

For more information about how we can help please call us on 01666 511340, use our contact form or email enquiries@virtualbusinesscentre.com