After Sales Support
At The Virtual Business Centre, we help many clients with their after-sales support services which are delivered across various platforms including phone, email and live chat, offering assistance to users after they’ve purchased a product or service is crucial for maintaining top-notch customer satisfaction.
- Inbound Calls Handling: Our team can handle incoming calls from potential customers, providing information about products or services, answering queries, and guiding callers through the sales process.
- Order Processing: If clients receive orders via phone or email, our team can efficiently process these orders, ensuring accurate details and timely follow-up.
- Live Chat Support: Offering live chat on clients’ websites allows immediate interaction with visitors, our team can engage in real-time conversations, answer questions, and guide users toward making a purchase.
- Email Correspondence: Managing email enquiries related to sales, pricing, product features, and promotions is crucial. Our team can provide prompt and informative responses to potential customers.
- Upselling and Cross-Selling: During interactions with your customers, our team can identify opportunities to upsell or cross-sell additional products or services, maximising revenue.
If you are interested in learning more, why not contact us via phone at 01666 511340, use the contact form, or email enquiries@virtualbusinesscentre.com.
