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Submitted by virtual on 22 April 2019

How long is too long ?

Old fashioned phone

This is a commonly asked question - how long to let the phone ring ?  how long is really too long ?

  • 60 seconds - thats an eternity
  • 30 seconds - thats a lot of rings
  • 10 seconds ?
     

Here is an interesting Linkedin Article - written by Nancy Friedman which covers this area https://www.linkedin.com/pulse/how-many-times-should-phone-allowed-ring-before-its-nancy

So actually the real question is really how should a call be answered in the first place - yes, of course acknowledge any delay, introduce your company, and introduce yourself to the caller 

This blog from Office Skills here covers the six important steps to effective telephone answering - good solid sound advice with each step - follow this advice and you cannot go wrong.