The cost of Missed Calls

What is the cost of missed calls to your business?

If you run a small or medium-sized business, you know how important it is to answer every customer call. But sometimes, it can be hard to keep up with the volume of calls, especially if you don't have a dedicated team or a reliable phone system. You might think that missing a few calls here and there is not a big deal, but did you know that it can have a huge impact on your bottom line?

According to BT Business, missing just one customer call costs small and medium-sized businesses an average of £1,200 in revenue. That means if you miss one call a week for one year, you could be losing £62,400 of potential income. And that's not even counting the other hidden costs of missed calls, such as:

• Customer reviews: A bad customer experience can lead to negative word-of-mouth, online reviews, and social media feedback. This can damage your reputation and deter new customers from choosing your business. 
   
• Competition: If you don't answer your calls promptly and professionally, your customers might switch to another business that does. You could be giving away your market share and opportunities to your competitors.     
   
• Business culture: Missing calls can affect your team's morale and performance. If they feel overwhelmed or frustrated by the number of calls they have to handle, they might lose motivation and productivity.     
   
• Brand reputation: If you don't show that you care about your customers' needs and expectations, you could lose their trust and loyalty. Your brand image could suffer as a result.     
   
• Customer retention: Missing calls can also mean losing existing customers who are unhappy with your service or want to cancel their contracts. You could be missing out on repeat sales and referrals.

As you can see, missing calls is not only costly in terms of revenue but also in terms of customer satisfaction and brand value. So how can you avoid missing calls and improve your customer service?

One solution is to use an outsourced telephone answering service like ours. We offer a professional call-handling service that can answer your calls 7 days a week, our friendly Receptionists can act as an extension of your business., we can take messages, book appointments, handle inquiries, process orders, and more.

With our telephone answering service, you can:

• Increase revenue: By capturing every sales opportunity and converting more leads into customers. 
   
• Improve customer reviews: By providing excellent customer service and exceeding expectations. 
   
• Beat competition: By standing out from the crowd with a personalized and responsive approach. 
   
• Enhance business culture: By freeing up your team's time and energy for more important tasks. 
   
• Boost brand reputation: By showing that you are reliable, professional, and attentive. 
   
• Retain customers: By building long-term relationships and increasing loyalty.

Don't let missed calls cost you money, customers, and reputation. Contact us today - You'll be amazed by the difference it can make for your business.