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FAQ

frequently asked question mark

If your question is not answered below or you would like to discuss a more bespoke service, please contact us.

Q How long has The Virtual Business Centre been in business?

A We were established in 1999 so we have a huge amount of expertise and experience behind us.

 

Q What exactly will you do for me?

A We will answer your calls in your business name and handle them as instructed by you. We can answer general questions/queries and take accurate messages.

 

Q I need more than message taking – i.e. calls to be transferred, orders placed, ticketing line etc. Can you do this?

A Yes we can. For clients who need more than just a simple message taking service, we can create a bespoke service. Please contact us to discuss this further; we are always up for a challenge. Currently we have several clients for whom we cover order processing, fulfilment and shipment tracking; we also deal with ticketing for some large national events so whatever you need we’re sure we can do it!

 

Q How do I get my messages?

A Messages can be sent to you by email and/or SMS.

 

Q How quickly do you answer calls?

A We aim to answer all calls within 2-3 rings.

 

Q What hours do you operate?

A Your calls will be answered by our operators between 8.00am and 11:00pm Monday to Friday and between 9.00am and 18.00pm on Saturday and Sunday.

Unlike many of our competitors, we do not sub-contract any of our call handling. Our office is entirely UK based.

 

Q Will I be given my own dedicated telephone number?

AYes. You will be allocated a unique telephone number which you can either divert your existing telephone line(s) to or advertise directly. As standard we allocate 020 numbers, but you may choose any UK dialling code you wish.

 

Q How do I divert my calls to you?

A Most telephone providers offer a “Call Divert” option, allowing you to divert your calls to another number either all of the time, when engaged or when unanswered. This is usually very simple to setup and we can assist you with this if required. See common divert options/codes.

 

Q How will the operators know what to do with calls?

A When a call comes in, your company name and call answering instructions appear on screen allowing our operators to handle calls professionally and with confidence and exactly to your requirements. All entries are logged into our bespoke telephone answering computer system.

 

Q Can I change the way you handle my calls?

A Yes. You can change any aspect of your service with us by calling or emailing us. Minor changes are free of charge, but major changes will incur a small admin fee.

 

Q What if I no longer require the service and wish to cancel?

A The service operates on a simple rolling monthly agreement, so should you wish to cancel, just give us at least 30 days’ notice prior to renewal by email.

 

Q If I cancel, can I continue to use the number you allocated me?

A Yes, of course. You can rent the number directly from our telecoms provider.

 

Q How quickly can I get setup?

A Within 1-2 working days.

 

Q Who will be answering my calls ?

A We have a fully trained and experienced team here at The Virtual Business Centre. We really value the people we have working for us and on average our team have been with us for 8 years, something we are really proud of.

 

Q Can I visit you at your offices?

A Yes,we welcome visitors. It's always good to meet our customers and show them all that we do.