Customer Satisfaction Survey

What would the Virtual Business Centre do?

  • Quantitative surveys not qualitative surveys
  • Our telemarketing team undertake telephone based surveys
  • Survey design including a sample approach letter
  • Analysis report in Excel or Powerpoint

How much does it cost?

Prices start from £2.50 per record. Each record includes a 3 times attempt to each contact where appropriate

The costs for designing a customer satisfaction survey start at £250.00

A detailed analysis report can be produced at the end of a quantitative customer satisfaction survey. This report can be produced in a desktop or presentation format in Excel or Powerpoint.
The costs for producing an analysis report start at £100.00

Follow up calls
Charges are between £1.95 and £2.95 per record for UK contacts and around £3.50 per record for overseas contacts - it all depends on your exact requirements. Included in the price is a 3 times attempt to each contact

What is the best method for your survey?

This is one of the first considerations when planning a customer satisfaction survey. Start by thinking about your customers, and how you manage relationships.

  • Do you want close relationships with them?
  • Do you want to regularly stay in touch, either face to face, phone, eshots etc?
  • Do you want to actively develop business relationships?

If you are finding yourself saying yes to the above questions, then you should be thinking about a telephone based customer satisfaction survey.

What response rates can you expect?

The difference between in-house and independent surveys