Customer Satisfaction Survey
What would the Virtual Business Centre do?
- Quantitative surveys not qualitative surveys
- Our telemarketing team undertake telephone based surveys
- Survey design including a sample approach letter
- Analysis report in Excel or Powerpoint
How much does it cost?
Prices start from £2.50 per record. Each record includes a 3 times attempt to each contact where appropriate
Design
The costs for designing a customer satisfaction survey start at £250.00
Analysis
A detailed analysis report can be produced at the end of a quantitative customer satisfaction survey. This report can be produced in a desktop or presentation format in Excel or Powerpoint.
The costs for producing an analysis report start at £100.00
Follow up calls
Charges are between £1.95 and £2.95 per record for UK contacts and around £3.50 per record for overseas contacts - it all depends on your exact requirements. Included in the price is a 3 times attempt to each contact
What is the best method for your survey?
This is one of the first considerations when planning a customer satisfaction survey. Start by thinking about your customers, and how you manage relationships.
- Do you want close relationships with them?
- Do you want to regularly stay in touch, either face to face, phone, eshots etc?
- Do you want to actively develop business relationships?
If you are finding yourself saying yes to the above questions, then you should be thinking about a telephone based customer satisfaction survey.
