Last month we looked at the important issue of data protection and this month we are going to look at extending the working day and adding value to what you can offer your customers in terms of availability and responsiveness to telephone calls.
Expectations from your customers will be changing year on year as we move towards an age where everything and everyone is available 24/7. Whilst the use of smartphones has increased our ability work flexibly outside core business hours it is still very difficult to be available to take all calls all the time whilst also maintaining a good level of customer service. Having more people to answer phones is the obvious solution but in reality this can be very difficult for a small company to achieve when margins are tight and often the number of staff employed is very few. There can be a constant battle to manage the needs of a business to enable it to grow and succeed whilst also looking after your most precious resource, your existing customers.
Something to keep in mind: If you aren’t able to answer a call you may find your competitor can!
Our inbound call centre services operate from 8am to 11pm Monday to Friday, from 8.30am to 6pm on Saturdays and 9.00am to 6pm Sundays.