The Virtual Business Centre is chosen the Bria Softphone by Counterpath to provide pure workstation based telephony for the callcentre. Counterpath website

Our current technology is based around Alcatel Omnipcx and Asterisk based PBX's with Cisco 7900 series telephones.

Whilst the Cisco telephones will remain as a primary part of our infrastructure - the softphones will allow us to quickly setup new office workspaces and homeworkers for short term and emergency purposes.

Call centre messages in an Instant.

There are a number of traditional means of delivering telephone messages taken by a call centre - email, fax and sms to name only three - In the telephone answering marketplace, much software development has recently been targeted at social networking and instant messaging mechanisms for transfer.

The following benefits can be observed -

• Communications are more real time, with data flowing easily between employee and call centre.
• Improved efficiencies as both parties are contactable more easily.
• Whereabouts and availability data is always up to date.

Potential Issues -

• Sensitive or critical data. Using a URL shortening service such at http://bit.ly/, a call centre can provide a link to sensitive data protected by userid/password.

Employees are more connected than ever; software clients for PDA, Network or Smartphone connect to all of the major social networking and instant messaging systems.

Whether you are a franchisee or franchisor, the Virtual Business Centre can provide telephone answering services from one central location to exactly the specification you require.

For the franchisor, the telephone answering services can be bundled for your franchisee and billed directly or indirectly with supporting documentation for you to dissemination to your franchisees.

Please give Claire a call on 01666 511340 or use our contact form.

When it comes to professional telephone answering, we feel we are top of the class - it's all about being clear and concise whilst engaging the caller - things have moved on a bit since this advice was issued in the August, 1906 Pacific States Telephone & Telegraph Company directory for San Francisco, California . .

How to Answer a Telephone Call:

• Remove the hand telephone from the hook and say "Here is Main 297" (or whatever your number may be).
• The party calling should say "Here is main 298," (or whatever the number may be).
• Much friction and annoyance will be avoided if this simple plan is carried out.

Source : Telephone Tribute

Our inbound call center receptionists can not only handle your calls by taking messages, responding to enquiries or transfering calls to the correct individuals but can also take caller details and enter them directly into your website.

These caller details might be exhibition bookings, sales orders, diary bookings/cancellations or just general enquiries.

Using a real person to handle the interaction with your customer means that the data being recorded is already qualified and tested. There will be fewer errors and in instances where a customer feels unwilling or confused about the online form, there can be re-assurance and explaination to help out.

Telephone Answering is our core offering - whatever the reason you need someone else to answer your phones - whether it be holidays, expansion, prudent staffing - just let us know.

Got a small emergency ? - receptionist off sick, caring for a sick relative, fire, flood or famine ....

Give us a call, we can help, will help and all with the minimum of fuss.

How long ? 60 seconds, 30, 10 .... how long would you let a phone ring ?

Recent research says little more than 15 seconds for the average caller ...

We can get that call for you .....